Returns & Refunds
We stand behind every item we sell and want you to be completely satisfied. If something isn’t right, here is exactly how we make it right.
Eligibility Window
You have 30 calendar days from the date of delivery to initiate a return.
Condition Requirements
To be eligible for a return, items must be:
- Unused, unworn, and in the same condition you received them.
- In the original packaging with all tags and accessories included.
- Accompanied by the receipt or proof of purchase.
Items returned showing signs of use, without original packaging, or outside the 30-day window may be declined and returned to you at your expense.
Return Shipping
- Free & easy: We provide a prepaid return shipping label for all eligible returns. There are no restocking fees, ever.
- To start a return, email [email protected] with your order number. We will reply with a printable return label and simple instructions.
- Please ship returns to our returns center at: 644 9th Ave, New York, NY 10036.
Refund Processing
- Once your return is received and inspected, we will send you an email confirmation. If approved, the refund is processed within 1–2 business days.
- The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days for the credit to appear on your statement.
- If you haven’t seen the refund after 10 business days, first check with your bank, then contact us and we will assist promptly.
Quality Issues & Damaged Items
If you receive an item that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund, and cover all associated shipping costs. We may ask for photos to help improve our processes.